Contact Us
Got a question about one of our reviews, spotted something that's changed at a casino we cover, or want to flag an error on the site? This page explains what we can help with and the best way to reach us.
What we can help with
We're an independent review and comparison site focused on crypto casinos serving US players — we don't operate any of the casinos listed on blackstongallery.com, and we can't process deposits, withdrawals, account verification or bonus claims on anyone's behalf. If you're a player with an issue on your account, that has to go through the casino's own support team directly. Where we can help:
- Corrections — if a bonus term, supported coin, licence detail or payout claim on a review looks out of date, tell us and we'll check it
- General feedback on our rankings, methodology or the way we've written a comparison
- Questions about how we research and score the casinos listed here
- Reports of broken links, outdated offers or anything else that reads wrong on the site
What we can't help with
A few things sit outside what a review site can do, and it's worth being upfront about them rather than leaving readers waiting on a reply that won't come:
- Account access, verification (KYC) issues, deposits or withdrawals at any casino — contact that casino's own support team
- Disputes over a bonus, wager or game outcome — again, this is a matter for the operator directly
- Tax or legal advice on crypto gambling winnings — for this, speak to a qualified tax professional, since obligations vary by individual circumstance and we can't give definitive guidance
- Help with problem gambling — if gambling is causing you or someone close to you harm, the National Problem Gambling Helpline (1-800-GAMBLER) is a free, confidential place to start, and our Responsible Gambling page has further tools and resources
Before you get in touch
A lot of common questions are already answered elsewhere on the site, so it's worth a quick check first:
- Read the individual review for the casino in question — offer terms, supported cryptocurrencies (BTC, ETH, LTC, USDT, USDC and others), wagering requirements and withdrawal limits are usually broken out there
- Check our About Us page for how we research and rank sites, including how commercial relationships work
- If your question is about UK players rather than US, our Non Gamstop Casinos UK guide covers that market separately
- Review our Terms and Conditions if your question relates to how we use or present content on the site
How we handle what you send us
We read every message, though we can't guarantee a response to every one — the team is small and prioritises corrections and safety-related flags first. If you're reporting something factual (a changed bonus, an expired licence, a broken payout claim), include the casino name and what you've noticed; that's what lets us verify and update the page quickly. Note that blackstongallery.com may earn a commission when readers sign up through links on this site, and that never affects how we score or rank anyone — a report that a top-ranked site has slipped is taken exactly as seriously as one about any other listing.
A word on age and jurisdiction
Best Bitcoin Casinos is intended for adults of legal gambling age in their jurisdiction — 18+ or 21+ depending on the site and applicable state rules, always stated on the individual casino review. The crypto casinos we cover are licensed offshore, typically in jurisdictions such as Curaçao or Anjouan, not by any US state or federal regulator, and they operate in a legal grey area for US players. If you're contacting us with a question about whether a particular site is available where you live, we'd point you back to the operator's own terms and your own state's gambling laws, since availability and restrictions vary by state and by casino.